Return & Refund Policy
Due to the COVID-19 pandemic, we are not accepting returns on face masks, either opened or unopened. If you would like a refund, please submit our refund request form available by emailing us at firstname.lastname@example.org
Our return & refund policy is valid for 14 days from the date of purchase. If you are requesting a refund or a return after 14 days, we will not be able to offer you a refund or a return. Please refer to our COVID-19 update for the latest return & refund policy.
To be eligible for a return, your item must be unused and still sealed in the original packaging. No returns or refunds will be given for opened items.
To complete your return, we require a receipt or proof of purchase as well as a completed copy of our return / refund form. This form can be obtained by emailing email@example.com
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.
Please allow up to 10 business days for your refund to appear in your account.
We only replace items if they are defective or damaged. If you would like to exchange your item for the same item, please contact us at
firstname.lastname@example.org. Package your return securely and mail it to the return address found on the original mailing label.